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TERMS & CONDITIONS

 

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Lawnmowers & Leisure Price Promise:

As one of the largest independent retailers on the Internet in the UK, Lawnmowers & Leisure Offer You a Price Promise on all our petrol products over £150.00: If you can get the same offer at a lower price online : We Will match that price and give you a further reduction of £10.00 : This offer is subject to the other price / offer seen elsewhere online, being a realistic one: You must declare full details of the relevant web site at the time of ordering and before the machine is despatched.  Any claims made after your order has been despatched will not be accepted.  Our Price Promise also takes into consideration any carriage charges made by the other website.

Please Note that this offer is for petrol products over £150.00
( EXCLUDING MOUNTFIELD PRODUCTS) only & is not applicable to any prices shown on our sister web sites.


Privacy Statement:

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing e-mail from us or from another trader in the future. All you have to do is e-mail us on privacy@lawnmowersandleisure.co.uk and we will immediately remove you from our database.

The type of information we will collect about you includes:

  • your name

  • address

  • phone number

  • e-mail address

  • credit/debit card details

  • We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by E-mailing us. If you find any inaccuracies we will delete or correct it promptly.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should e-mail us. privacy@lawnmowersandleisure.co.uk

Prices & Payment

No hidden charges here! all our products inc. v.a.t @ 17.5%. Delivery is FREE of charge to most of the U.K mainland . (There may be an additional delivery charge for some Scottish Postcodes.  You will be advised by email of any such charge which you will be required to acknowledge before we despatch your goods).. You have the option to purchase online through our Secure Server, or we will be happy to take your order over the phone on 0800 2987375.
You can also pay by cheque against a pro-forma invoice. The goods will remain the property of Calgary Just Companies until payment has been received in full.

Security & Peace Of Mind

All online orders placed with us are processed through a secure server (SSL). This secure server encrypts all information disclosed to us before it is transferred from your P.C. This ensures that your details are not accessible by any third parties. We take the subject of fraud very seriously and adhere strictly to the code of practice as set down in the UK Data Protection Acts of 1984 & 1998. We do not keep records of your details that would be accessible by other parties online and we will not contact you unless your permission is given.

How safe is it to shop on the Internet?

"The Consumers' Association makes it clear that giving credit card details over the internet is as safe as doing so on the phone."
Financial Times 22/9/00

"The dangers of e-commerce have been exaggerated. Stepping into the huge chasm of cyberspace does take a little getting used to, but in reality you take as big a risk handing your credit card to a waiter as you do when you enter the details into a website."
The Guardian 14/1/99

Delivery

Delivery is FREE of charge to most of the U.K mainland . (There may be an additional delivery charge for some Scottish Postcodes.  You will be advised by email of any such charge which you will be required to acknowledge before we despatch your goods)..

We endeavour to deliver within 2-5 days. In the unlikely event of there being a delay we will contact you either by e-mail or by telephone on your contact number. As delivery is normally between 9.00am and 5.00pm weekdays, it maybe more suitable to supply us with your work address *for delivery, as the carrier will require a valid signature on delivery.

*
Please note that whilst we try to ensure deliveries & collection run as smooth as possible, we cannot be held responsible for non delivery or collections of items on a particular day from a residential address

Returns / Problems/ Cooling Off Period


You must report any shortages / Breakages within 24 hrs. This is so we can claim back costs via the relevant carrier. failure to do this may invalidate your claim.

You have the option to return any product for whatever reason within 7 days of receiving your order. All you have to do is contact our customer care dept, you can E-mail customercare@lawnmowersandleisure.co.uk or Telephone 0800 2987375.

You have the option to return any product within 7 days of purchase. All you have to do is contact our customer care dept, you can E-mail customercare@lawnmowersandleisure.co.uk or Telephone 0800 2987375 or Fax us on 01263 826190. We will arrange to collect the machine, please note that the machine will be collected by a national carrier and must be available for collection on a weekday between the hours of 08:30 am to 18.00 pm. ( We will be able to advise on what day this would happen). In some instances you may be responsible to pay carriage charge. Please ensure that the machine is returned unused in it's original packaging.

If you encounter any problems or require any advice regarding your new purchase, please contact us by either E- mailing our Customer Care Line;

customercare@lawnmowersandleisure.co.uk

or telephoning our Customer Care Lines on

0800 2987375

(Lines are open 9.00am-5.00pm Mon-Fri 9.00am-1.00pm Sat.)

We also operate a 24 hr answerphone service on 0800 2987375.

All calls are charged at the standard rate & we will endeavor to answer all calls within 24 hrs.

After Sales Service

Lawnmowers and Leisure only supply brand named products. These companies have a extensive network of After Sales Service Centre's ensuring that you the customer will receive prompt and efficient service in the unlikely event of any problems with your machine. All our products are covered by a full manufacturers warranty. If you have difficulty in locating your nearest After Sales Service Centre please contact us on our Customer Care Telephone Numbers or E-mail us on our Customer Care E-Mail Address customercare@lawnmowersandleisure.co.uk

Copyright

All logos graphics, text and contents of this web site are the copyright of lawnmowersandleisure.co.uk. Permission is granted to electronically copy and print portions of this site for the purpose of placing an order with lawnmowers and leisure.co.uk. Any other use of information on this site without the prior written permission is strictly forbidden.

Availability/ Refunds

Whilst we endeavor to hold sufficient stock to meet all our orders. We cannot be held responsible or offer any compensation for any disappointment endured if we fail to meet our designated delivery time. All orders are subject to availability.

If we are unable to deliver within our specified time we will contact you to inform you. Will will try to arrange a alternative time that is suitable to you. If this is not acceptable, you have the option to cancel your order, and you will receive a full refund.

Our Pledge

We are a family business with over 35 years experience in the Horticultural and Leisure business. We are very well qualified to offer you the consumer the best products that are available today. Our massive buying power and intermit knowledge of these products allows us to offer you unbeatable deals. Our products are chosen for their quality, reliability and price. We are deeply committed to give you the best possible service at all times.

Specifications & Product Comments

Product comments within this web site have been written to help you the consumer choose between models, these are solely the opinion of the directors who, have been heavily involved within the Garden Machinery industry for a combined 45 years.
Our policy of continually updating products could mean that certain details & prices held within this site maybe changed without prior notice All specifications and images are true to the best of our knowledge. We cannot be held responsible for any errors. All dimensions are approximate.

Complaints / Suggestions.

If you have any complaint or suggestion about our web site, please contact us by either telephone, mail at our contact address or by e-mail customercare@lawnmowersandleisure.co.uk

Statutory Rights

These terms and conditions do not affect your statutory rights as a consumer.

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